Frequently asked questions
How can we help you?
Here are answers to the questions we get most often about buying tickets on Bandit Tickets. If you still need help, write to us at atc@bandit.tickets — for example to ask for your tickets or confirmation to be resent, report a problem with payment or access, or anything else about your purchase. We will be glad to help.
Common questions
Once payment is confirmed, you will receive an email with your purchase confirmation and instructions to access your tickets. If the platform lets you download them at checkout, we recommend doing it straight away so you always have a copy. Check your spam or junk folder if you don’t see the message in your inbox. If you need the email resent or cannot access your tickets, write to atc@bandit.tickets from the address you used to buy, with as much detail as you can (event name, approximate date and time of purchase).
First, check spam or promotions folders. Confirm in your banking app whether the payment was actually charged. If the purchase went through but you have not received anything after a reasonable time, email atc@bandit.tickets with as much detail as you can about the purchase so we can look into it (including whether you need a resend).
You are not charged until you enter your bank details and the purchase is confirmed. Check your banking app to see whether a payment actually went through; often the transaction does not complete successfully. If you did not complete the purchase but you see a charge on your account, it may be a bank hold (pre-authorisation): the money is still in your account but blocked, and this usually lasts between 3 and 7 days. If it is not resolved after that period, we recommend contacting your bank to check. The delay can be longer depending on the bank. If a charge was definitely taken and you still have not received your ticket after a few minutes, email atc@bandit.tickets.
That step is part of your bank’s security (3-D Secure, SMS, banking app, etc.). Bandit Tickets does not send that code. If it fails or you don’t receive it, contact your bank.
Under Spanish consumer law (Article 103.l of Royal Legislative Decree 1/2007), there is no right of withdrawal once the purchase of leisure-event tickets is completed. Simply being unable to attend does not, by itself, entitle you to a refund. The refund policy is set by the event organiser, who is the seller of the ticket: Bandit Tickets neither sets it nor decides on requests, it only processes the refunds the organiser orders. Each event page states whether the organiser takes refund requests and where to write; any conditions they have set are in the event conditions. If the event is cancelled, materially changed or interrupted, what happens to the amount you paid is governed by those conditions and by the applicable consumer protection rules. The refund is always the organiser's responsibility: if payment was made through their own payment gateway, only they can process it.
Bandit Tickets provides the technology so organisers can sell tickets online; it does not organise events or take part in their planning, execution or delivery. The organiser is solely responsible for the event (dates, venue, access, changes, cancellation, experience on site, etc.). If your question is about the event itself, ask the organiser. For the platform, your purchase or payment, email atc@bandit.tickets.
The price shown includes the taxes that legally apply. Before you pay, any management or service fees are displayed clearly; they may vary by event and in some cases may be zero.
You must be over 14 years old (or have parental or guardian authorisation) to use the service, as stated in our Terms and Conditions. Accept the Terms and Conditions where required, enter your details carefully, and avoid using the browser back button during checkout — if you need to change something, it is safer to start the flow again from the event page. Make sure all attendees meet the organiser’s requirements (for example age limits). If problems persist, try clearing your browser cache and cookies or using another browser or device. If it still fails, email atc@bandit.tickets describing what you see and which browser or device you use.
For ticket or confirmation resends, payment or access incidents, errors on the site, or any other query about Bandit Tickets: Write only to atc@bandit.tickets Customer service is handled exclusively by email at this address.
We will try to reply as soon as we can. In any case, the maximum response time is one (1) month, as stated in our Terms and Conditions.